u.ai / support
we're here to help.
having trouble with u.ai? contact us at u.app.help@u-inside.com.
account & sign in.
if you cannot access your account, sign in with apple or complete registration, describe the issue and any error message you see.
worlds & ai content.
if messages, posts, images or world creation are not working correctly, tell us which feature was affected and what happened.
u.ai plus.
for subscription questions, contact support and describe the purchase or access issue. do not send payment card details.
report a problem.
when contacting support, include your iphone model, ios version, a brief description of the problem and the steps that led to it. screenshots can help, but remove private information before sending them.
privacy & safety.
questions about privacy, generated content or safety can be sent to our support email.
delete your account.
account deletion is available inside the u.ai iphone app. visit our dedicated page for more information.